Kbb and merchant services provider Simon Acres Group (SAGL) has reported a surge in enquiries for delivery drivers and support staff at online businesses, due to a significant rise in online shopping, driven by the Covid-19 pandemic.

Shoppers unable to visit the high street have taken to shopping online to such an extent that some experts have predicted that the coronavirus crisis has accelerated five years of online shopping behaviour changes “into only five weeks”.

Many KBB and Merchant companies believe that this change in habits will remain as lockdown is eased, with consumers deciding that they prefer the convenience of having goods delivered, to visiting the shops.

“These changes are having a significant impact on staffing levels with our clients who offer e-commerce within their businesses and benefiting from the online shopping boom,” says SAGL director Simon Acres.

“Our team of experienced consultants are working hard to ensure that we are able to respond to the growing number of enquiries we are receiving.
“We have commenced a phased return to the office, with the safety and wellbeing of clients and staff our top priority, our policies and procedures have been updated and will continue to be reviewed as the situation develops.”