Haidee Moule
Executive Recruitment Consultant
The Kitchen, Bedroom, and Bathroom (KBB) industry is one where creativity meets precision, and customer satisfaction hinges on the perfect blend of design, sales, and technical skills.
Whether you’re a hiring manager or a candidate looking for your next role in this field, knowing which key skills to focus on can make all the difference. For recruiters, finding a candidate with the right skill set means the difference between a successful project and costly mistakes. For job seekers, showcasing these skills can set you apart from the competition.
Career advice
5 Essential Skills to Look for When Hiring in the Kitchen, Bedroom & Bathroom Industry
In this post, we’ll dive into the five essential skills that every candidate should bring to the table—and every recruiter should look for—when hiring in the KBB sector.
1. Design Knowledge & Technical Proficiency
In the KBB industry, design isn’t just about aesthetics—it’s about function, space, and technology. Whether a candidate is applying for a designer role or a sales position, a solid understanding of design principles and the tools used in the industry is essential.
For Candidates:
If you’re applying for a job in the KBB industry, familiarity with design software like CAD (Computer-Aided Design) is a must. Being able to visualise spaces, plan layouts, and offer clients practical yet creative solutions is key. Employers will also expect you to have an understanding of the products, materials, and trends in the market. Constant learning and staying updated with the latest design innovations will give you a competitive edge.
For Employers:
When interviewing candidates, ensure they can demonstrate a good balance of creative vision and technical skills. Ask them to walk you through a design they’ve worked on or even present a mock project. Testing for product knowledge and software proficiency is crucial to assessing their readiness for the role.
2. Customer-Centric Sales Abilities
A large part of the KBB industry revolves around high-value sales, where understanding the customer’s needs is everything. A candidate who can balance sales targets with a customer-first approach will thrive in this sector.
For Candidates:
Sales in the KBB industry go beyond just pushing products. It’s about offering a personalised service, understanding a customer’s lifestyle, preferences, and budget. Whether you’re in the showroom or working directly with clients, you need to guide them through the decision-making process, ensuring they feel confident about their investment. A customer-centric approach, strong listening skills, and the ability to build relationships are vital.
For Employers:
When recruiting, seek candidates who have proven sales experience, but also those who focus on long-term customer satisfaction. Role-playing scenarios during interviews can help assess how a candidate handles client inquiries, objections, or concerns. Pay attention to their ability to personalise the experience and create trust.
3. Attention to Detail
In the KBB industry, small errors can lead to big problems. Attention to detail isn’t just a preferred trait—it’s a non-negotiable skill.
For Candidates:
In this industry, missing a measurement or overlooking a material specification can lead to significant delays, financial loss, or dissatisfied customers. Show your potential employer that you are meticulous, whether it’s in design, project management, or sales. Double-checking every detail, maintaining clear documentation, and having a system to ensure accuracy will demonstrate your value.
For Employers:
To assess attention to detail, consider incorporating practical tests in the hiring process. Presenting candidates with real-life scenarios—like reviewing design plans for errors or catching inconsistencies in a product list—can be an effective way to gauge their precision and thoroughness.
4. Communication & Team Collaboration
The KBB industry is highly collaborative. Whether you’re a designer working with installers or a salesperson coordinating with project managers, clear communication is essential.
For Candidates:
It’s not enough to be good at your specific job—you also need to effectively communicate with colleagues and clients. You’ll often work alongside installers, project managers, and other teams to bring a vision to life. Employers look for candidates who can explain their ideas clearly, both verbally and in writing, and who can resolve any misunderstandings or project hiccups smoothly.
For Employers:
Look for candidates with strong interpersonal skills. During interviews, ask them to describe how they’ve handled team collaboration in the past, especially when challenges arose. Their ability to communicate clearly and work well with others will be essential to their success in your organisation.
5. Adaptability & Problem-Solving
The KBB industry is full of moving parts, and no project ever goes exactly as planned. The ability to adapt to change and solve problems on the fly is one of the most valuable skills a candidate can have.
For Candidates:
Unexpected challenges are part of the job in this industry. Whether it’s a supplier issue, a change in client preferences, or a site complication, your ability to think quickly and propose solutions is invaluable. Show potential employers examples of how you’ve overcome obstacles in the past. Flexibility, resilience, and a calm approach to problem-solving are key attributes in a fast-paced environment.
For Employers:
Ask candidates about past experiences where they had to manage unexpected changes or solve complex problems. How did they react? What was the outcome? Problem-solving questions will help reveal the candidate’s adaptability and capacity to handle the challenges of the KBB industry.
Conclusion: The Power of a Balanced Skill Set in the KBB Industry
While each of these skills—design knowledge, sales ability, attention to detail, communication, and adaptability—is critical on its own, it’s the combination of them that truly creates a standout candidate in the KBB industry. A balanced skill set is what allows professionals to thrive in a field where creativity meets practicality. It’s not always easy to say which is more important—design expertise or sales finesse—because success in this industry relies on the harmony of all these skills working together.
The good news is, the Kitchen Bedroom Bathroom sector offers plenty of opportunities for those willing to put in the effort. Whether you’re looking to join a small, family-run business or step into a role within a larger PLC company, the possibilities are vast. At SimonAcresGroup, we have a wide range of job opportunities for talented individuals in the KBB industry.
So why wait? If you have these essential skills—or are eager to develop them—there’s no better time to apply. Your next great career move could be just around the corner. Check out our catalog of job offers today, and take the first step toward building a successful future in the KBB industry.