Job Title: Technical Account Manager
Location: London (Full-time remote role)
Remuneration: Attractive package depending on experience

Company Description:

We are a family-owned company renowned for developing, manufacturing, and distributing high-quality components for the kitchen and furniture industry. Producing 85 million top-quality products annually, all "Made in Germany," we are dedicated to pushing boundaries and seeking innovative ways to redefine living spaces and enhance everyday life.

Role Description:

We are looking for a dynamic and customer-oriented Technical Account Manager to join our team in a full-time remote capacity. As the Technical Account Manager, you will be pivotal in maintaining and expanding relationships with strategically important accounts. You will also support the achievement of sales quotas, train customers (such as showroom owners, kitchen fabricators, and kitchen designers), and manage strategic account objectives.

Your responsibilities will include resolving customer technical issues with products, advising on installations, and providing top-notch product support. You will play a key role in customer training and sales while leveraging your expertise in kitchen products and technical troubleshooting.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with strategic accounts, ensuring high customer satisfaction.
• Achieve and exceed sales quotas by promoting and selling kitchen and furniture products.
• Provide expert-level training to showroom owners, kitchen fabricators, and designers on products and installation techniques.
• Address and resolve technical issues with products, offering advice and guidance on installations.
• Ensure customer needs are understood and met by providing tailored product solutions.
• Track and manage customer interactions, sales, and support activities through CRM systems and other tracking tools.
• Maintain clear, proactive communication with customers to ensure expectations are met.
• Collaborate with internal teams to continuously improve product offerings and support services.

Qualifications:

• Experience: Previous experience with technical kitchen or physical product roles is essential.
• Customer Relations: Strong interpersonal and relationship-building skills to manage customer expectations and foster loyalty.
• Communication: Excellent verbal and written communication skills to articulate technical product details clearly to non-technical clients.
• Problem Solving: Proven ability to understand complex technical issues and provide practical solutions.
• CRM Proficiency: Experience using CRM software and tracking tools to monitor sales and customer support activities.
• Organizational Skills: Exceptional organizational abilities and keen attention to detail to manage various accounts and tasks effectively.
• Industry Experience: Experience in the kitchen or furniture industry is a plus.
• Licensing & Legal: Must have a valid UK driving license and the legal right to work in the UK.
• Travel: Must be willing to travel away from home (during weekdays) for extended periods when required.
• Approach: A hands-on, practical approach to troubleshooting and customer support.

Why Join Us?

• Work with a leading family-owned company that values innovation, quality, and customer satisfaction.
• Be a key player in a rapidly evolving industry with opportunities for personal and professional growth.
• Receive an attractive remuneration package, commensurate with experience.

If you are passionate about customer relationships, technical problem-solving, and the kitchen and furniture industry, we would love to hear from you. Apply today to become part of a forward-thinking company that is redefining the future of living spaces.

Please apply online or send your CV and covering letter to gemma@ovaldeene.co.uk