Branch Assistant
Location: Norfolk
Salary: Up to £30,000 (Dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)

 

Job Overview

We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Branch Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.

 

Key Responsibilities

Trade Counter Assistance/ Driving/ Warehouse (as required):

• Provide excellent customer service, assisting customers with product selection and inquiries.
• Accurately process sales transactions and manage account-related queries.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote new products, special offers, and seasonal promotions.
• Handle telephone and email inquiries promptly and professionally.
• Assist in the warehouse as required, loading/ unloading.
• Driving the van delivering plumbing and heating products.

Candidate Requirements:

• Previous experience in a plumbers' merchant environment is preferred.
• Able to lift heavy warehouse items (radiators/ boilers).
• Strong customer service and communication skills.
• Basic knowledge of plumbing and heating products is advantageous.
• Excellent organisational skills and attention to detail.
• A proactive approach and ability to thrive in a fast-paced setting.

Additional info:

Simon Acres Group are acting as the employment agency.