Trade Counter Assistant
Location: East Kent
Salary: From £27,000 - £30,000 (Dependent on Experience) + Generous Bonus
Job Type: Full-time, Permanent (44 hours per week)

Job Overview

We are seeking an enthusiastic and customer-focused individual to join a well-established plumbers’ merchant team as a Trade Counter Assistant. This role focuses on delivering exceptional customer service and providing essential administrative support in a dynamic, fast-paced environment.

Key Responsibilities

Trade Counter Assistance:

• Provide excellent customer service, assisting customers with product selection and inquiries.
• Accurately process sales transactions and manage account-related queries.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote new products, special offers, and seasonal promotions.
• Handle telephone and email inquiries promptly and professionally.

Candidate Requirements:

• Previous experience in a trade counter or plumbers' merchant environment is preferred.
• Strong customer service and communication skills.
• Basic knowledge of plumbing and heating products is advantageous.
• Proficiency in using sales and inventory management software.
• Excellent organisational skills and attention to detail.
• A proactive approach and ability to thrive in a fast-paced setting.

Additional info:

• Competitive Salary: Negotiable based on experience.
• Generous Bonus Scheme: Recognising and rewarding your contribution.
• Opportunities for professional growth and career progression.
• Work in a well-established business with a strong reputation for staff satisfaction.
• Pension scheme and other benefits.

Simon Acres Group are acting as the employment agency.