Independent Kitchen Inspection & Mediationfor KBB (Kitchen, Bathroom & Bedrooms) Businesses
When disputes arise between customers, retailers and manufacturers regarding fitted kitchens, bathrooms or bedrooms an independent expert review can resolve issues quickly, professionally and without escalation.
Our Home Visit Arbitration Service provides an impartial, industry-qualified consultant to visit the consumer’s home, assess the kitchen, bathroom or bedroom installation, investigate reported defects, and prepare a detailed independent report.
We specialise in the Kitchens, Bathrooms & Bedrooms (KBB) sector. As long-established recruitment, training and consultancy partners to the industry, we understand products, specifications, compliance standards and installation practices better than anyone.
Home Visit Arbitration Service – Independent Kitchen Inspection & Mediation
Why Choose Us?
Independent & Industry-Qualified
All inspections are carried out by experienced KBB specialists—consultants with real technical knowledge, retailing, installation expertise and manufacturing background.
Clear, Evidence-Based Reporting – Bronze
We deliver a structured, photographic and written assessment outlining whether the consumer’s complaint is justified, partially justified, or unfounded, in other words the product is correct to specification.
Fast Resolution & Mediation – Silver
We liaise with all parties, helping manufacturers and retailers reduce costly disputes, protect brand reputation, and resolve customer dissatisfaction.
Fast Resolution & Mediation – Gold
In the event of escalation, witness statements and potential virtual or face to face evidence with discussion.
Trusted by the Industry
Our consultancy services support KBB manufacturers, showrooms, installers and distributors nationwide.
What We Assess
Our specialists review:
- Cabinetry quality, damage & manufacturing defects
- Worktop performance, tolerances and installation
- Appliance installation & alignment
- Door and drawer alignment, clearances & fitting standards
- Product conformity to specification and industry tolerances
- Compliance with manufacturer installation guidelines
- General installation quality and service issues
- Any other matters raised in the consumer complaint
What You Receive
Following the home visit, you will receive:
1. Full Independent Technical Report – Bronze
Including:
- Summary of complaint
- Inspection observations
- Photos & supporting evidence
- Applicable standards / tolerances
- Root-cause analysis
- Conclusion on whether complaint is justified
- Recommended remedial action (if applicable)
2. Mediation Support – Silver
We explain the findings clearly to both parties and help reach a fair resolution.
3. Mediation Support – Gold
Only if required and in the unlikely event, to be discussed on an individual basis.
Pricing
Fixed Home Visit Arbitration Fee (Paid in Advance of the visit) - Please call Sam Radford for priceOptional additional services available: - charged at the same rate
Follow-up site visits Zoom/telephone mediation Report addendums for potential legal escalation
Independent Kitchen Inspection & Mediation
Who Is This Service For?
- Kitchen manufacturers
- Retailers & showrooms
- Installation companies
- Large-scale housing developers
- Insurers
- Consumer complaints teams
Whether you need to validate a legitimate complaint or protect against unfair claims, our impartial specialists help you reach the correct and defensible conclusion.
Book an Inspection
To arrange a home visit or discuss your case, contact:📞 0203 701 6660📧 Sam@simonacres.co.uk🗂 Upload documentation or photographs via our secure online portal.
Your data is protected.
We are fully compliant with the General Data Protection Regulation (GDPR). Your information will be
stored securely and only used to provide recruitment and career services you opt into. You may request
access to, correction, or deletion of your data at any time.