Industry Legends Interview – 35 Years in the Kitchen Industry Bernard Miel
It’s been an incredible 35 years for this KBB industry legend, and it’s been a privilege to hear their journey firsthand! 🏆 In our latest KBB Legends interview, we discuss the key changes in the industry, the importance of honesty in business, and the personal connections that make all the difference.
Here are a few gems from the conversation:
🔑 Customer Expectations – Over the years, our customers have become more discerning, demanding perfection in every detail. It’s not just about the product, but the trust and relationship you build.
🤝 Successful Business Tips – “Be yourself, be honest. Build relationships with clients that go beyond just selling them something. That’s your best advertising.”
💡 Embracing Technology – It’s vital to stay ahead, and with a high level of product knowledge and staff training, our legend has embraced continuous improvement with international training and hands-on learning.
💬 Funny Industry Story – A blast from the past! A story about a drunk fitter who unfortunately left a leaking gas pipe… An unforgettable lesson in professionalism!
The importance of trust, quality, and relationships in the kitchen industry remains unchanged, even with the evolution of technology and customer expectations.
🎯 For anyone new entering the kitchen retailing world – honesty, authenticity, and hard work are the foundations for success!
A massive thank you to our legend for sharing this amazing insight. Looking forward to seeing even more success in the years ahead! 👏
